Frequently asked questions to help you buy a voucher, a gift box or an item - HOTEL ATHENA SPA
How can I cancel a reservation free of charge?
To cancel your reservation at the HOTEL ATHENA SPA free of charge, you must do so up to two days before noon. After this period, the package will be billed and cannot be reused.
What swimwear is permitted at the spa?
At the HOTEL ATHENA SPA, women are welcome to wear one-piece or two-piece swimsuits, while men can opt for boxer shorts or swim shorts.
What if I have further questions ?
Should you have any further questions that are not addressed in this FAQ, feel free to reach out to us at HOTEL ATHENA SPA by phone at 03 88 30 10 30 or via email at [email protected].
Are gift boxes sent immediately after purchase?
Your gift box is sent immediately after purchase, in digital format, for quick customization and use. You can choose and customize your gift box according to your preferences, with direct delivery to your home at HOTEL ATHENA SPA.
Is it possible to come to your establishment to purchase a gift box?
You can purchase our gift boxes directly on our e-commerce website. HOTEL ATHENA SPA offers a selection of boxes for unique experiences in Strasbourg, including massages, spa stays, and moments of relaxation in a 300 m² well-being space.
Can the gift check be sent directly to the beneficiary without showing the amount?
You can have the gift certificate delivered directly to the recipient without them knowing the amount. To do this, select the 'Hide the amount' option when placing your order at HOTEL ATHENA SPA.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
You can choose to send your gift box by email, by mail, or to pick it up directly at the location when placing your order. Digital delivery is immediate, while the physical box is shipped to your home. Take advantage of this flexibility to offer a unique wellness experience at HOTEL ATHENA SPA.
Can I buy multiple gift boxes online for different people?
You can certainly purchase multiple gift boxes online for different recipients. Each box will be personalized according to your wishes, for a unique experience at HOTEL ATHENA SPA.
How do I create a group fund and invite people?
To create a group gift and invite loved ones to contribute to a gift box, select the dedicated option during your online purchase. You can then share the group gift via email or link, and customize your box to your liking at HOTEL ATHENA SPA.
How can I choose the amount for a gift card?
At HOTEL ATHENA SPA, the gift certificate amount is predetermined by the gift sets offered. You can choose the amount that fits your budget from the available options, ranging from 79 € to 248 € for one person or a duo.
How can I log in to my account?
To access your account on our website, use your email address and password on the login page. If you have forgotten your password, use the reset option to create a new one at HOTEL ATHENA SPA.
How can I empty my cart?
To empty your HOTEL ATHENA SPA gift box cart, click on the cart icon at the top right of the page, then on the 'Empty Cart' button.
Can I purchase multiple gift vouchers at the same time?
You can absolutely purchase multiple gift boxes at the same time on our website. They will all be included in your order and shipped together to the address of your choice, for an even more complete gift to offer to your loved ones, at HOTEL ATHENA SPA.
How do I remove a gift box from my cart?
To remove a box from your cart, click on the delete icon next to the concerned item. You can also empty your entire cart using the dedicated option on our HOTEL ATHENA SPA website.
How do I purchase or give a gift box?
To buy a gift box on our site, select your preferred box, proceed to checkout, and complete the payment process. Upon payment confirmation, you'll receive an email and can choose to have the gift box mailed to you or pick it up directly from the HOTEL ATHENA SPA in Strasbourg.
Can we give a gift certificate and let the recipient choose the experience?
You can offer a gift box to your loved ones and let them choose the experience from our various services, such as massages, spa treatments, or wellness stays, at our establishment HOTEL ATHENA SPA.
Can I modify or cancel my order?
The modification or cancellation of your gift box order depends on the reservation conditions of our establishment HOTEL ATHENA SPA. You can choose and customize your box according to your wishes, with immediate delivery in digital version or a gift pouch at your home.
Is the gift box customer service reachable by email?
You can send us an email for any questions regarding your gift box. Our team will respond within 48 business hours for personalized assistance at our establishment, HOTEL ATHENA SPA.
Is the gift box customer service reachable by phone?
The customer service of HOTEL ATHENA SPA is reachable by phone from Monday to Friday, 9 AM to 6 PM. You can also find answers to your questions via the establishment's website.
Can I check the status of my gift box online?
You can track the status of your gift box online via your personal space on our website. Log in with the credentials provided at the time of purchase to access this information at our establishment, HOTEL ATHENA SPA.
Is there an online chat available for questions about gift boxes?
You can ask your questions about the gift boxes via our online chat, directly accessible on the HOTEL ATHENA SPA website.
Is there a dedicated customer service for gift boxes?
Our customer service is at your disposal for any questions regarding your gift box. You can reach us by phone, email, or through our online form for personalized assistance during your relaxation experience at the HOTEL ATHENA SPA.
Is there a dedicated FAQ for gift boxes?
Here you will find answers to your questions about using your gift box. Discover how to book your dates and make the most of our 300 m² Spa & Wellness area, with its sensory pools, hammams, and saunas, within our HOTEL ATHENA SPA establishment.
Is spa access included in my gift box?
Access to the spa is included in most of our gift boxes, such as the Natural Massage & Spa, the Delights & Spa, or the Serenity Getaway. You will thus be able to enjoy our 300 m² Spa & Wellness area, with heated sensory pool, starry hammam, saunas and relaxation room, at our establishment HOTEL ATHENA SPA.
Does the recipient of a gift box have access to the same services as other customers?
The recipient of a gift box has access to the same services as other clients of our establishment HOTEL ATHENA SPA, subject to the conditions mentioned at the time of booking.
Is the detail of the services included in my gift box specified?
The services included in your gift box are detailed on the box itself or in the accompanying booklet. You will find information about massages, access to the 300 m² Spa & Wellness area with sensory pool, hammam, saunas, and relaxation room, as well as any meals or treatments offered. These services are valid at our establishment, HOTEL ATHENA SPA.
Is parking included in my gift box?
Parking is not included in the HOTEL ATHENA SPA gift boxes. Please check the reservation conditions to confirm.
Is breakfast included in my gift box?
Breakfast is not included in the HOTEL ATHENA SPA gift boxes. To enjoy a delicious moment, you can choose to have dinner at our restaurant or add this service during your booking.
Is special attention given to the recipient of a gift box?
HOTEL ATHENA SPA pays special attention to gift box beneficiaries, with relaxation areas and treatments designed for a unique well-being experience. You can enjoy our 300 m² Spa & Wellness, including a heated sensory pool, a starry hammam, a Finnish sauna, a tropical sauna, a sensory shower, and a relaxation room for complete relaxation.
Is a welcome drink included in my gift box?
Your gift box includes a welcome drink to start your relaxation experience in our 300 m² Spa & Wellness area. Fully enjoy your moment of relaxation at HOTEL ATHENA SPA.
Should we bring towels to the Spa?
Towels are provided by the establishment during your visit to the spa. Therefore, you do not need to bring any. Fully enjoy your moment of relaxation at HOTEL ATHENA SPA.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can certainly purchase multiple gift boxes for your employees and customize them according to your wishes. Our gift boxes are available for various experiences, such as massages, wellness stays, or romantic getaways, tailored to each recipient. All these options are available at our establishment HOTEL ATHENA SPA.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can purchase multiple gift boxes for your clients and send them directly, either in digital format or in paper format. Delivery is immediate for the digital version, while the gift pouch version is delivered to your home. All gift boxes can be customized according to your wishes at our establishment, HOTEL ATHENA SPA.
Do you offer preferential rates for bulk purchases?
Discounted rates apply for large quantity purchases, with a customized quote based on the ordered volume at HOTEL ATHENA SPA.
Do you offer an advantageous and personalized solution for works councils (CSE)?
We offer custom gift boxes for corporate committees, with preferential rates and customization options, for moments of relaxation and well-being to share at HOTEL ATHENA SPA.
How do I correct an incorrect email address for a gift box?
To correct an incorrect email address on a gift box, you can update the details online with your order number. The booking conditions apply for changes, in our establishment HOTEL ATHENA SPA.
How can I leave a review for my gift box?
You can share your experience and leave a review about your gift box by logging into your customer account. The terms for leaving a review are specified during your reservation at our establishment, HOTEL ATHENA SPA.
How can I contact the store?
For any questions regarding our gift boxes, you can consult the information available on our website or the general terms and conditions of sale. Our establishment HOTEL ATHENA SPA offers a 300 m² Spa & Wellness area with various facilities for a complete relaxation experience.
Is there a dress code for the gift box?
To fully enjoy your gift box, we recommend wearing comfortable and suitable clothing for the Spa & Wellness area at our establishment, HOTEL ATHENA SPA. Robes and slippers will be provided on site for your comfort.
From what age can I get a treatment?
The minimum age to receive a treatment at our HOTEL ATHENA SPA facility is generally 16 years old, but this may vary depending on the type of treatment chosen. We invite you to check the specific conditions of each service for more details.
Is it absolutely necessary to make a reservation?
To fully enjoy your gift box, a reservation is required at the HOTEL ATHENA SPA establishment.
How can one access the hotel from the airport?
HOTEL ATHENA SPA is located near Strasbourg TGV station, making it easy to access from the airport. You can take a taxi or public transportation to reach the HOTEL ATHENA SPA establishment.
Is the establishment accessible to people with reduced mobility?
The accessibility of our establishment, HOTEL ATHENA SPA, for people with reduced mobility depends on the facilities available on site. You will find a 300 m² Spa & Wellness area, as well as 78 air-conditioned rooms and 14 suites, designed for your comfort.
Are pets allowed in the establishment?
HOTEL ATHENA SPA accepts pets according to the establishment's conditions.
Where can I find the menus?
The menus of HOTEL ATHENA SPA are available on the detailed sheet of each gift box or directly on the establishment's website. There you will find a generous and poetic cuisine, prepared with seasonal ingredients to delight your taste buds.
What are the hours of operation?
The operating hours of HOTEL ATHENA SPA vary depending on the services. The 300 m² spa and wellness area is accessible for moments of relaxation and relaxation, with facilities such as a heated sensory pool, a starry hammam, a Finnish sauna, a tropical sauna, a sensory shower, and a relaxation room.
Is there parking available near the establishment?
HOTEL ATHENA SPA is located near the TGV station and Hautepierre Hospital, offering convenient parking options. For precise information about parking, you can check the conditions of the HOTEL ATHENA SPA establishment.
What are the delivery methods for gift boxes/vouchers?
The HOTEL ATHENA SPA gift boxes can be delivered by email or by mail according to your choice. You receive your gift box immediately in digital format or as a gift pouch at your home, with possible customization according to your wishes at HOTEL ATHENA SPA.
Is postal delivery offered?
Yes, we offer postal delivery of our gift boxes to your home. You can also choose immediate digital delivery, depending on your preferences. All our gift boxes are available at HOTEL ATHENA SPA.
In addition to gift boxes, is it possible to order or have items delivered?
We only offer gift boxes for wellness and relaxation experiences. For additional items, you can check the conditions of our establishment HOTEL ATHENA SPA.
Is the gift box available in physical format?
The HOTEL ATHENA SPA gift box is available in physical format. You can also choose a digital version for immediate delivery, or a gift pouch sent to your home.
Is the box presented in a neat packaging?
Yes, our gift boxes are presented in an elegant pouch for a neat unboxing experience, delivered directly to your home, with immediate digital dispatch for customization as per your wishes, at HOTEL ATHENA SPA.
Is the gift box available in a digital format (e-gift box)?
Yes, you can offer a digital gift box for HOTEL ATHENA SPA. The lucky recipient will receive their gift box by email and can immediately book their stay and spa dates.
Can the gift box be sent directly to the recipient?
You can have the gift box delivered directly to the recipient when placing your order. The sending of your gift box is immediate in digital format, and you can choose and customize your gift box according to your preferences at HOTEL ATHENA SPA.
Do you deliver gift boxes internationally?
Yes, we deliver gift boxes internationally. Shipping costs and delivery times vary depending on the destination. The gift boxes from HOTEL ATHENA SPA offer an unforgettable relaxation and wellness experience in Strasbourg.
What are the delivery times for gift boxes by mail?
The delivery times for our gift boxes by mail are usually 2 to 5 business days. The boxes are sent immediately in digital version, and the gift pouch version is delivered to your home. You will receive your box at HOTEL ATHENA SPA.
Is it possible to schedule a delivery date?
You can schedule the sending date of your gift box during your order. Delivery is immediate in digital version, or in a gift envelope to your home, for an unforgettable wellness experience at HOTEL ATHENA SPA.
Is express delivery available?
The delivery of your gift box can be done immediately in digital version. For a physical delivery, you can choose to have it sent to your home. At HOTEL ATHENA SPA, we offer you a gift pouch for a personal touch.
How can I track my order?
To track your order, log in to your account on our website. There, you will find all the necessary information about the status of your order. Enjoy your gift box at our establishment HOTEL ATHENA SPA.
Can I receive my gift box by email or mail?
You can receive your gift box by email or by mail according to your preference. The box is sent immediately in digital form or as a gift pouch to your home, with possible customization according to your wishes, at HOTEL ATHENA SPA.
What is the delivery time for my gift voucher if I choose postal delivery?
The delivery time for your gift voucher by post is a few working days. You will receive your gift box directly at your home to give to your loved ones at HOTEL ATHENA SPA.
If I cancel my reservation, is my gift box still valid?
In case of cancellation of your reservation, your gift box remains valid for a new reservation at our establishment HOTEL ATHENA SPA.
Can my gift box be extended if not used?
The extension of your HOTEL ATHENA SPA gift box depends on the establishment's conditions. You can enjoy your gift box by booking your dates with the establishment and benefiting from the 300 m² Spa & Wellness area.
Can my gift box be exchanged for another service?
Exchanging your gift box for another service is possible depending on availability and the establishment's conditions. You can enjoy our 300 m² Spa & Wellness area, including a heated sensory pool, a starry hammam, a Finnish sauna, a tropical sauna, and a relaxation room, at our HOTEL ATHENA SPA establishment.
Can I cancel my reservation made with a gift box?
The cancellation of a reservation made with a gift box is possible according to the conditions specified at the time of purchase, at our establishment HOTEL ATHENA SPA.
Can I modify my reservation made with a gift box?
You can modify your reservation made with a gift box according to the conditions specified at the time of purchase, at our establishment HOTEL ATHENA SPA.
Is there a cancellation period for gift box reservations?
The cancellation deadline for reservations made with a gift box is specified during your booking at our establishment HOTEL ATHENA SPA.
Is it possible to reschedule without fees with a gift box?
Rescheduling the date of your gift box is possible depending on the availability of the establishment. Enjoy the 300 m² Spa & Wellness area of HOTEL ATHENA SPA for an unforgettable relaxation experience.
Can I convert my gift box into a gift card?
The HOTEL ATHENA SPA gift boxes cannot be converted into gift checks. However, you can use them to book a relaxation experience in our establishment, such as a massage or access to our 300 m² Spa & Wellness area.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
For special events like Valentine's Day, Christmas, or weddings, HOTEL ATHENA SPA offers tailored gift boxes, such as the Romantic Getaway or the Serenity Getaway, for unforgettable moments for two.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
Discover our gift boxes specially designed for special occasions, such as birthdays or getaways with friends. For example, our Romantic Getaway box is perfect for celebrating your love together, with access to our 300m² Spa & Wellness at HOTEL ATHENA SPA.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
Our gift boxes are official and guaranteed without intermediaries, as we collaborate directly with the establishment HOTEL ATHENA SPA to offer you authentic and commission-free experiences.
Are the services included in the gift boxes identical to those consumed on site?
The services included in our gift boxes correspond to those offered by the HOTEL ATHENA SPA establishment, such as access to the 300 m² Spa & Wellness area with a heated sensory pool, starry hammam, saunas, and relaxation room. The gift boxes offer unique relaxation and well-being experiences, identical to those enjoyed on-site.
Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?
The exchange of services depends on availability at the time of booking at our establishment, HOTEL ATHENA SPA.
Is it possible to pay for a gift box by bank transfer?
Payment by bank transfer is possible for the purchase of a gift box. You can pay directly at our establishment, HOTEL ATHENA SPA.
Is online payment secure?
Online payment for your gift boxes is fully secure, with a protected payment system to ensure the confidentiality of your banking data. You thus benefit from the best rate directly from the HOTEL ATHENA SPA establishment.
Is payment via group or shared payment possible?
Payment via group or shared funds is not available at the moment. You can pay for your gift box by credit card, bank transfer, or PayPal when ordering at HOTEL ATHENA SPA.
Are your gift boxes exclusive creations, specifically designed by your establishment?
Our gift boxes are specially designed to offer a unique relaxation and well-being experience at our HOTEL ATHENA SPA establishment in Strasbourg.
Is it possible to pay in installments?
The payment in installments is not offered for the gift boxes of our establishment HOTEL ATHENA SPA.
Is the payment deducted immediately upon ordering?
The payment for your gift box is debited immediately upon ordering, directly from our establishment HOTEL ATHENA SPA.
Can businesses pay via a specific payment method (administrative mandate, transfer...)?
Companies can pay by bank transfer or administrative mandate for the purchase of gift boxes from our establishment HOTEL ATHENA SPA.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
At HOTEL ATHENA SPA, all payments are secured by a certified provider compliant with PCI DSS standards, ensuring the protection of your banking data.
When purchasing a gift box, do I keep the history of my orders?
Yes, you can view your order history in your customer account on our website. All necessary information is available directly on our platform, for a simplified purchase at HOTEL ATHENA SPA.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
You can pay for your gift box by credit card, PayPal, Apple Pay, or Google Pay. For an unforgettable moment of relaxation, offer a stay or a treatment at our HOTEL ATHENA SPA establishment.
Can I receive an invoice after my purchase?
You will receive an invoice via email after your purchase at HOTEL ATHENA SPA. You can also find it in your customer account on our website.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
You can pay for your gift box with a Visa, Mastercard, or American Express credit card. The payment is secure and direct, at the best rate, in our establishment HOTEL ATHENA SPA.
Can a promotional code be used?
You can use a promotional code when purchasing your gift box. Check its validity and usage in the general terms and conditions of our establishment, HOTEL ATHENA SPA.
What payment methods are accepted for purchasing a gift box?
At HOTEL ATHENA SPA, we accept payments made with CB, Visa, MasterCard, and American Express credit cards on our website.
Do you accept vacation checks?
We accept vacation checks for the purchase of our gift boxes, according to the conditions of the HOTEL ATHENA SPA establishment.
Is it possible to add a personalized message to the gift box?
You can add a personalized message to your gift box during your online order. This message will be included in the gift box for a unique touch at HOTEL ATHENA SPA.
Can we add options to your gift box offers?
The HOTEL ATHENA SPA gift boxes can be customized to your liking, with various options depending on the offers. You can choose from our massages, treatments, and access to our 300 m² Spa & Wellness area, to create a unique moment to offer.
Do you offer premium packaging for gift boxes sent by mail?
To enhance your gift box, HOTEL ATHENA SPA offers premium packaging options that you can select during your online order.
Can a gift box be customized for a special occasion (birthday, wedding...)?
Personalization options are available for the HOTEL ATHENA SPA gift box. You can include a personal message and add extras like a bottle of crémant or champagne to the room during the ordering process.
How do I request a refund for a gift box purchased online?
To request a refund for an online purchased gift box, have your order number and purchase conditions ready. Refunds are possible according to the conditions specified at the time of purchase at our establishment, HOTEL ATHENA SPA.
If a paper gift box is lost, can you issue a new one?
In case of loss of your paper gift box, a duplicate can be sent to you subject to availability. This service is offered by our establishment HOTEL ATHENA SPA.
Can partially used gift boxes be refunded?
Partially used HOTEL ATHENA SPA gift boxes cannot be refunded. The terms of use are specified at the time of purchase.
Is it possible to exchange a gift box for another of equivalent or higher value?
You can exchange your gift box for a gift voucher at the HOTEL ATHENA SPA. This voucher can be used at any of our service outlets or points of sale, following our general terms and conditions of sale.
Does the right of withdrawal apply to the purchase of a gift box?
The HOTEL ATHENA SPA gift box is non-exchangeable and non-refundable, as it is a service to which the right of withdrawal does not apply.
Can I cancel a gift box that has already been sent by email or mail?
The cancellation of a gift box already sent by email or mail depends on the general terms and conditions of our establishment, HOTEL ATHENA SPA.
What should I do if the received box is damaged or contains an error?
In case of a damaged or incorrect box, a photo of the box is required for a quick resolution according to the conditions of the HOTEL ATHENA SPA establishment.
Can I get a refund for a gift box if I change my mind after purchase?
The refund of a gift box purchased at HOTEL ATHENA SPA depends on the general terms and conditions of the gift box, which can be found on its description page.
What happens if the recipient couldn't use the gift box before its expiration date?
If the beneficiary was unable to use their gift box before its expiration date, it can no longer be used. To avoid any disappointment, please check the validity conditions at the time of purchase, in order to choose an expiration date that suits the beneficiary's schedule, at our establishment HOTEL ATHENA SPA.
Is a voucher issued if the gift box is not used?
In case of non-use of the gift box, a credit may be issued according to the specific conditions of the HOTEL ATHENA SPA establishment.
How can I redeem the cashback?
To use your gift box, you can book your dates directly with the HOTEL ATHENA SPA establishment. The gift box will be sent to you immediately in digital format, or as a gift pouch to your home.
What is the processing time for a refund after I make a request?
The refund deadlines for your gift box depend on the reservation conditions at HOTEL ATHENA SPA. You can book your dates with the establishment and enjoy your wellness experience with peace of mind.
I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?
The HOTEL ATHENA SPA gift boxes are neither exchangeable nor refundable after purchase. The terms of use are specified at the time of purchase of the box.
Are there any dates excluded for gift boxes?
Some dates may be excluded for reservations with a gift box. Check the available dates when making your reservation at our HOTEL ATHENA SPA establishment.
Is booking with a gift box subject to availability?
The reservation with a gift box is subject to the availability of the HOTEL ATHENA SPA establishment. We recommend that you book your dates quickly to fully enjoy our 300 m² Spa & Wellness area, including a heated sensory pool, a starry hammam, a Finnish sauna, a tropical sauna, a sensory shower, and a relaxation room.
I've lost my password to log into my account, what can I do?
To reset your password, click on the 'Forgot Password' link on our website's login page. You will receive an email to create a new password at HOTEL ATHENA SPA.
Do I need the gift box number to make a reservation with a gift box?
To book with a gift box from HOTEL ATHENA SPA, you will need the number on your gift box. This number is required to validate your reservation.
Can I use my gift box on the weekend?
The use of your gift box on the weekend depends on the availability of our Spa & Wellness space. Our establishment, HOTEL ATHENA SPA, welcomes you in a modern and soothing setting, with 300 m² dedicated to your well-being.
Can I use my gift box on holidays?
The use of your gift box at HOTEL ATHENA SPA is possible on holidays, subject to the availability of the establishment. Our 300 m² Spa & Wellness area, with its heated sensory pool, starry hammam, and saunas, awaits you for an unforgettable relaxation.
Can I freely choose my dates with a gift box?
The reservation dates with a gift box depend on the availability of our establishment HOTEL ATHENA SPA. You can enjoy our 300 m² Spa & Wellness area, including a heated sensory pool, a starry hammam, a Finnish sauna, a tropical sauna, a sensory shower, and a relaxation room.
Can I book online with my gift voucher?
To book with your gift voucher, you can choose your dates directly with the HOTEL ATHENA SPA establishment.
Can I make a reservation by phone with my gift box?
Booking by phone with your gift box is possible according to the conditions of HOTEL ATHENA SPA.
Can I make a reservation by email with my gift box?
Booking by email with a gift box is possible at HOTEL ATHENA SPA. The establishment will guide you through the booking process and inform you about availability.
Is it possible to modify my gift box to a gift box of equal or lesser value?
You can modify your gift box to a box of equal or lesser value, according to the establishment's conditions. Enjoy our 300 m² Spa & Wellness area for an unforgettable relaxation experience at HOTEL ATHENA SPA.
Does my gift box cover the entire service?
Your gift box covers the service indicated on your exchange voucher, such as a natural massage or access to our 300 m² Spa & Wellness area. Any additional services or options are at your own expense. At HOTEL ATHENA SPA, we invite you to fully enjoy your moment of relaxation.
Is my gift box personalized?
Your gift box is nominative and personalized with the name of the beneficiary indicated at the time of purchase. You can book your dates directly with the HOTEL ATHENA SPA establishment.
Can my gift box be used all at once?
Your gift box for HOTEL ATHENA SPA is valid for a single use. You will be able to fully enjoy the chosen experience, whether it's a massage, spa access, or a wellness stay, during your visit to our establishment.
Is my gift box valid in multiple establishments of a group?
Your gift box is valid for unique experiences at our HOTEL ATHENA SPA establishment in Strasbourg, including massages, spa treatments, and wellness stays.
Is my gift box valid in only one establishment?
Your gift box is valid for a relaxing and well-being experience at our HOTEL ATHENA SPA establishment in Strasbourg.
Is an upgrade possible with an additional fee using my gift box?
Room upgrades are possible depending on availability and the establishment's conditions. You can enjoy the 300 m² of our Spa & Wellness area, including a heated sensory pool, a starry hammam, a Finnish sauna, a tropical sauna, and a relaxation room, at our HOTEL ATHENA SPA.
Can someone else use my gift box?
Your gift box is personal and reserved for your personal use. It can only be used by you, the beneficiary of the box, at our establishment HOTEL ATHENA SPA.
Can an additional payment be requested on-site when using the gift box?
An additional payment may be required during your stay depending on the services chosen. The terms are specified at the time of booking at our establishment HOTEL ATHENA SPA.
Is an ID required upon arrival when using a gift box?
Upon your arrival, you may be asked to present an ID to validate your reservation made with a gift box, according to the conditions of the HOTEL ATHENA SPA establishment.
Do you accept pets?
The presence of pets depends on the establishment's conditions. HOTEL ATHENA SPA offers a wellness and relaxation space, and it is advised to check directly with our establishment HOTEL ATHENA SPA.
How do I proceed with reserving my gift voucher?
To reserve your gift voucher, log in to your account on our website and follow the instructions. You will be able to choose your dates and enjoy our 300 m² Spa & Wellness area, including a sensory pool, a starry hammam, a Finnish sauna, and a tropical sauna, at our HOTEL ATHENA SPA establishment.
Do I need to create a customer account to purchase a gift box?
It is not necessary to create a customer account to purchase a gift box. You can order as a guest and enjoy an unforgettable relaxation experience in our 300 m² Spa & Wellness area at HOTEL ATHENA SPA.
Is my gift card divisible? Can I use it multiple times?
Your gift certificate can be used in multiple occasions, depending on the availability at our establishment HOTEL ATHENA SPA.
What are the check-in and check-out times?
The check-in and check-out times at HOTEL ATHENA SPA are set at 3 PM for check-in and 12 PM for check-out. These hours are designed to provide you with an optimal relaxation experience in our establishment.
What services are included in a gift certificate?
The services included in an HOTEL ATHENA SPA gift voucher depend on the chosen package. You can enjoy massages, access to our 300 m² Spa & Wellness area with a sensory pool, hammam, saunas, and relaxation room, or meals in our restaurant according to the selected offer.
What is the difference between a gift box and a free amount voucher?
A HOTEL ATHENA SPA gift box offers you a choice among predefined experiences such as massages, spa sessions, or overnight stays, while a voucher with a free amount allows you to pay for a service up to the chosen amount.
Are the terms of use clearly stated?
The terms of use for our gift boxes are clearly stated on our website. You will find all the necessary information to fully enjoy your wellness experience at HOTEL ATHENA SPA.
How do I use a gift box during booking?
To book your stay with the gift box, please follow the instructions provided. Contact the HOTEL ATHENA SPA directly to arrange your dates by calling 03 88 30 10 30 or emailing [email protected].
Can the gift box be transferred to a third party?
You can certainly give the gift box to a third party. Simply specify this when placing the order, and the recipient can book their dates at our establishment HOTEL ATHENA SPA.
Can the validity of a gift box be extended or renewed?
The extension or renewal of a gift box's validity may be considered according to the establishment's conditions. At HOTEL ATHENA SPA, we are committed to offering an unforgettable relaxation and well-being experience.
What should I do if I lose or do not receive the gift box?
If you don't receive your gift box or if you lose it, please contact us directly by phone at 03 88 30 10 30 or by email at [email protected] for assistance. We'll help you resolve the issue at HOTEL ATHENA SPA.
What is the validity period of a gift box?
To check the value and expiry date of your HOTEL ATHENA SPA gift box, please visit our dedicated e-gift card page.
Are children allowed?
HOTEL ATHENA SPA welcomes children, but certain services like spa treatments may be subject to conditions for them. The establishment has a 300 m² wellness area with a sensory pool, hammam, and saunas, but it is advisable to check the access conditions for the youngest.
What happens if the recipient does not use the entire value of the gift card or exceeds it?
If the beneficiary does not spend the full value of the gift box, the remaining balance is lost. In case of exceeding the value, an additional payment is required according to the conditions of the HOTEL ATHENA SPA establishment.
Is the spa access private?
Access to the spa at HOTEL ATHENA SPA is shared and includes a heated sensory pool, a starry hammam, a Finnish sauna, a tropical sauna, a sensory shower, and a relaxation room.
What types of gift boxes do you offer?
We offer gift boxes for natural massages, spa stays, gourmet experiences, as well as romantic or serenity getaways, suitable for all occasions. These boxes include access to our 300 m² Spa & Wellness area with a sensory pool, hammam, saunas, and relaxation room, as well as treatments and meals according to the chosen option. Enjoy these moments of relaxation and well-being at our establishment HOTEL ATHENA SPA.